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Frequently Asked Questions

    Click on one of the links below to review the FAQs for that section, or scroll down to read all FAQs!
    Spring Pointe |  Future Residents |  Current Residents |  Cottonwood Residential Communities  



    Spring Pointe

    What is your pet policy?
    We welcome up to two furry friends, we do not have a weight limit. There is a $250 pet non-refundable fee per pet and $25 monthly pet rent per pet. Additionally, after the apartment application is approved, each animal must have an application completed on PetScreening.com. There is a non-refundable animal application fee of $25 paid directly to PetScreening.com. PetScreening.com will review the application and approve the animal, regardless if it's a pet or assistance animal.

    Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.

    Do all of your apartments have the same finishes?
    No, we offer renovated and classic units.  All of our classic apartments include warm wood cabinets and famica countertops.  Our renovated apartments include upgraded cabinets/counters, light fixtures, hardware, and appliance package.

    Do all of your apartments include washer and dryer?
    No, our apartments do come with full size hook ups.

    Do you have garages?
    Yes, we have attached and detached garages available.

    Do you have storage units available?
    No, but certain floor plans come equipped with a storage closet on their patio.

    What is the parking policy at Spring Pointe? 
    Parking is first come first serve, unless the space is assigned with a number on it. 

    What is included in the rent price?
    The price shown on our website includes your rent and garage/covered parking if applicable.

    How do I setup electricity?
    Once you apply and receive approval, you will contact a Electric Provider of your choice to have your electric service set up prior to moving in. Provide them with your lease start date and address.

    Who is the provider for internet and cable in this area?
    Our cable and internet is provided by Spectrum through our Tech Package.

    What are the lease terms that are offered? 
    We offer lease terms from 4 to 12 months, with different pricing options for each term.

    What are the hours for the amenities?
    Residents receive 24-hour access to the fitness center and the Pet Spa. The pool is open daily 9:00am-11:00pm daily.

    What schools is Spring Pointe zoned for?
    Spring Pointe is zoned for Forman Elementary, Armstrong Misddle School, McAllen High School, and Plano East High School.

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    For Future Residents

    How can I apply for an apartment?
    Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online. Upon completing your application, you will receive an email with a link to verify your  identity with Checkpoint ID. Please click this link and follow the instructions.

    What if I’m not ready to apply? What other options are there?
    If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

    How long do I have to move-in to my apartment? 
    You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.

    What do you look for in the application?
    We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check. 

    Do you have furnished apartments?
    No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

    Does it cost anything to take a tour?
    Absolutely not! There is no charge to view our apartments and community amenities. 

    Do I have to make an appointment, or do you accept walk-ins?
    We offer self-guided tours, and you do not need an appointment. Please bring a valid government ID with you. All prospects will have their ID verified with Checkpoint ID prior to taking a self-guided tour.  

    Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
    We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

    What is the renters’ insurance policy?
    We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management insurance. Click here for more information.

    How accessible is the team at the local office?
    Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.


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    For Current Residents

    How do I receive packages?
    Packages can be sent through any courier and are delivered to the doors or the front office management office.

    How do I send packages?
    With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you! Click here to learn more.

    What fees will I need to pay if I have to break my lease?
    We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.  

    How do I pay my rent online?
    Visit your Resident Portal, and click Make a Payment.

    How do I transfer to a new apartment?
    To transfer to a new apartment, please contact the office to discuss transfer options within Spring Pointe as well as additional options if you are relocating out of the area. The transfer fee is $250.

    Will I be allowed to sublet my apartment?
    No, we do not allow sublets.

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    Cottonwood Residential Communities

    Where are other Cottonwood Residential communities located?
    We are located throughout the United States. Click here to see all of our communities. 

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